Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Operations Analyst in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • An effective communicator; adept at providing advice and information to colleagues, managers and subordinates as necessary.
  • Skilled in team management; compiling performance assessments and other ad hoc reports for senior personnel.
  • Experienced in organising and prioritising events/workflow, recovering from incidents.
  • Capable of working at any level within the operations infrastructure.
  • Used to working under pressure and meeting deadlines/Service Level Agreements.
  • Familiar with ISO9000/BS7799

Career Achievements

  • Successfully migrated IP Register from an Excel spreadsheet to an online IP Database format, along with user documentation and training, completed well before deadline
  • Major network diagram updates of Christchurch Airport completed well before deadline
  • Continually met outlined SLAs

Experience

February 2008 – Present

Body shop International PLC

Operations Analyst

  • Management of a global windows 2003 forest, using active directory
  • Operational management of SAP BW, PP, and RP systems
  • Operational control of FOAD and HP Openview
  • Out of hours Global Service Desk management using Touchpaper & Hi-Path
  • Global Media processing using HP Data Protector and HP Storageworks libraries
  • Compiling and distribution of management reports worldwide
  • Working 12 hour shifts on a 24/7/365 basis.
  • Responsibilities include:
  • Unix/Windows Operations: Monitor, operate and provide 1st line support for all the organization’s infrastructure and major applications.
  • Level 1 Event and Incident Management:
  • Handle all alerts and undertake initial incident classification and prioritization. Also perform incident investigation and diagnosis. Carry out health checks and all other monitoring associated activities and engage with 2nd and 3rd line technical support teams.

June 2007 – September 2007

BTCV Cymru

IT Administrator

  • Operational control of a windows 2003 server domain, using active directory
  • Operational control of a windows xp secure workgroup
  • Software – Anti-Virus/Anti-Spam/OS installation, fix & update
  • Hardware – moving PC’s, printers.

January 2006 – May 2007

Chipset Consulting

Operations Analyst

  • Prestwich Data centre
  • ICL Nova running Open VME 5 – Helmsman 2.5
  • Various UNIX & NT based systems
  • Storagetek 9710 library

Education

  • Cantonian High School

G.C.E. “O” Levels: Computer Studies (C), English Language (C), Welsh Modern Language (C)

C.S.E. English Literature (3), Chemistry (3)

  • B.T.E.C. General Certificate in Business Studies (B)

South Glamorgan Institute of Higher Education

  • South Glamorgan Institute of Higher Education

B.T.E.C. National Diploma in Computer Studies

G.C.E. “O” Level: Mathematics (C)

  • University of Glamorgan

B.T.E.C. Higher National Certificate in Computer Science

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments