Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Help Desk Analyst in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• Excellent communication skills – both verbal and written
• Ability to problem solve – dealing effectively with customer queries
• Consistently achieve delivery targets with a high degree of accuracy
• Planning and organisational skills – self management
• Excellent time keeper, reliable and honest employee

Career Achievements

• Continuous development and optimization of daily operations resulting in multiple awards
• Establishing and maintaining service level agreement standards contributing to more effective customer support and optimized statistical results
• Establishing and exceeding the service level agreement on regular basis, resulting in contract expansion
• Maintaining and updating contractual and service relations that lead to replacing the old contract company
• Optimizing the staff management, resulting in lower expenses for staffing and increased profits for the company

Experience

2009 -Present

Packington Hill, Kegworth, North) shire

Held First Line Desktop Analyst

• Working on a helpdesk, within a call centre environment answering calls and responding to support calls to agreed SLA (Service Level Agreement)
• Providing technical assistance to none technical users across RBS.
• The support included both banking and insurance companies, some of whom still possessed legacy systems such as Windows NT and Novell.
• Escalating calls to dedicated support teams when not solved at first point

2005-2007
Internet Sales Promotion Group Ltd
Help Desk Analyst

• Internet Sales Promotion Group (ISPG) is a web site development.
• Group offering wide range of web based solutions that could be custom designed based on customer requirements.
• ISPG has developed hundreds of popular websites for different companies and maintain them with latest updates.
• ISPG has an independent help desk team responsible for providing technical support and assisting customers.

Education

• 2001-2003
• I am enrolled to begin my BSc degree in Computing and Design.
• The course continues on my earlier studies and interest in Software design website development and Artificial Intelligence.

• 1999-2001
• I began my studies at Derby University and successfully completed
• The course modules in Computing are:
• Software Development Programming in C Website-Design Communication Skills Cisco systems Technologies module.

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments