Call Center Traffic and Scheduling Analyst Resume:

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Contact Information:

Full name

Present and permanent addresses

Telephone numbers

Email address


Objective:

Seeking for a challenging and upper-class position as a Call Center Scheduling Analyst in a call center.

Career Profile:

Excellent communication and organizational skills. Able to multi-task and meet deadlines. Strong analytical skills with strong verbal and written abilities. Work well independently as well as part of a team.

Experience:

Call Center Traffic and Scheduling Analyst, Citigroup Cards Services,USA, September 1996- Present

  • Analyze call center volume, which handles 6 million+ calls annually
  • Coordinate schedules and staffing of call center with 500+ employees
  • Analyze calls, productivity, and patterns to optimize staffing levels
  • Monitor various systems for control center, analyze call center trends and recommend appropriate actions in reaction to trend analysis
  • Build and update various daily, weekly, and monthly databases

Education:

  • Bachelors Degree in Business and Information Systems, xyz University, USA, 1996
  • Associate Degree in Arts, abc University, USA,1994

Awards or Achievements:

  • Perfect Attendance for the Year, Top Performer of the Month — 10 out of 12 months, 2004
  • Perfect Attendance for the Year, Top Performer of the Month — 9 out of 12 months , 2003
  • Perfect Attendance for the Year, Top Performer of the Month — 10 out of 12 months, 2002

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