Agent Licensing Clerk Resume

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Contact Information:

Full name

Present and permanent addresses

Telephone numbers

Email address

Objective:

Agent clerk position in the public accounting field in the Manhattan area

Computer Skills:

Windows 98/2000/XP; Microsoft Office, Word; QuickBooks; HTML; Internet

Areas of Strength:

• Strong ability to communicate and convey information or ideas to others both verbally and in writing
• Knowledge and ability to read and to use the proper office software along with the Internet
• Provide the best customer service, excellent organizational skills, positive attitude and a team player
• Ability to multi-task at peak times and maintain a high volume of work and solve problems

Employment History:

Licensing Clerk, State of Michigan, Office of Racing Commission, Mount Pleasant, MI 04/1999 to present

• Identified a range of 2000 racing participants who must be licensed
• Accepted and processed applications for participation in pari-mutuel horse racing
• Maintained and updated records, inventory, mailing and database system for field office
• Collected, counted, and disbursed money, perform basic accounting procedures and banking transactions
• Communicated with customers and employees pertaining to any issues that might arise
• Operated office machines, answered telephones, directed calls and took messages

Unemployment Claims Worker, State of Michigan, Unemployment Agency, Grand Rapids, MI 06/1991 to 02/1999

• Assisted an average of 200 clients per day with filing new and additional claims
• Data entry of wages, pertinent information and assisted clients with completion of proper forms
• Properly identified cases of possible ineligibility and disqualification’s for referral to claims examiner
• Selected among a staff of 35 as department trainer in proper claim techniques Coordinated with other state agencies for assistance with employment for clients
• Handled an average of 500 incoming calls weekly

Education and Training:

Bachelor of Science: Accounting Strayer University

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