Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Sales Administrator in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• IT & Key Skills
• Native Italian Speaker
• Certificate in English Language
• Basic French and Spanish
• MS Office (Word, Excel, Powerpoint, Outlook)
• EJD System

Career Achievements

• Bilingual Sales support professional with over 10 years experience working in the airline industry IT and Communications.
• Committed personable and enthusiastic with a proactive outlook to problem solving. Favours a flexible approach with a keen eye to detail.
• A results oriented team leader who manages by example in line with company strategy and parallel to achieving personal goals.
• Experienced and proficient at resolving customer complaints and securing repeat business.
• Continually aims to improve performance through new process initiatives.
• Fluent in French Computer Literate with experience in the use of Microsoft Office Products Current Full Driving License No Endorsements.

Experience

May 2005 – Present

Excavation and Contracting (UK) Ltd

Sales Administrator

• Dealt with incoming sales enquiries and arranged appointments and site visits for the National Sales Manager and Contract Managers.
• Carried out market research and intelligence to identify projects in the pipeline for pricing. Targeted key customer areas with mail shots and follow-up telesales calls.
• Responsible for producing Marketing Reports and attended regular Marketing Meetings.
• Customer Care Role – Liaised with customers to ensure works carried out to their satisfaction. Monitored performance on projects by evaluating completed Post Contract Analysis Questionnaires.
• Responsible for the arranging and attending of Quality Management Review Meetings and of Quality Assurance Audits to ensure Quality Assurance ISO 9000 Certification obtained
• Telephoned key decision makers at councils, architects and developers to request inclusion in their Select List of Approved Contractors to enable the company to receive tender documents for pricing.
• Confirmed telephone conversations by letter and email and recorded on the marketing Access Database.
• Completed Pre-Qualification Questionnaires to provide potential clients with key company information.
• Updated the company brochure and website. Also responsible for creating and placing of company advertisements in specific trade publications and monitoring the response.
• Sales Order Processing, which involved producing quotations and booking orders on to the office system.
• Carrying out general office administration. The booking in of tenders received in the office system and ensuring tenders were submitted on time.

February 2000 – April 2005

Lynton Showpoint

Hire Division Executive

• Responsible for the hiring out of mobile exhibition units to major blue chip companies.
• This role involved targeting key companies, sending out mail shots and following up with a telesales call and obtaining the customers order over the telephone.
• Other duties involved constant customer liaison, typing of quotations and order processing.
• Acting as a ‘one stop shop’, my duties were to also organise customer’s graphics and accessories and to co-ordinate the delivery of the exhibition units to the customer’s exhibition venue.
• Acted as telesales supervisor and produced weekly and monthly sales reports.

Education

• St. Mary’s Primary School

Primary Stuides

• St. Mary’s R.C. High School

Higher Studies

• High Peak College

B.Com

Diploma di maturita

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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