Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Help Desk Administrator in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

  • An enthusiastic and dedicated professional committed to providing a quality service when dealing with customers and partner organizations.
  • Excellent communication and strong interpersonal skills, which enable good trusting relationships to be built with customers and colleagues.
  • Skilled and experienced in working with customers over the phone and face to face, self motivated and keen to work quickly and efficiently in order to solve problems and issues.
  • Hard working and willing to go the extra mile for colleagues and customers.

Career Achievements

  • Proven administrative skills with experience as a PA supporting managers and Enterprise’s Managing Director
  • Excellent planning and organizational skills employed to co-ordinate and support on and off site teams working within business and private clients
  • Professional with strong interpersonal, communication and relationship building skills gained in client facing and management support roles
  • Diplomatic with excellent mediation and complaints management skills employed to manage client and colleague issues, finding resolutions in line with expectation and policy
  • Proactive and pragmatic with the ability to respond rapidly to changing needs and priorities
  • Big picture thinker able to contribute to business and service planning activities and facilitate improvement across performance areas to drive of efficiencies

Experience

Helpdesk Administrator

SS Facility Services

2005 to Present.

  • Provide Computer Aided Facilities Management System (CAFM), Helpdesk and administration support to the contact manager and the contract management team.
  • To log and follow up on CAFM/Helpdesk administration requests, liaising with the clients so that all events are handled efficiently and work is allocated and closed off correctly in the Concept system.
  • To communicate as required with service providers, sub contractors and customers to ensure satisfactory conclusion of job events.
  • To provide a first point contact via telephone or email as appropriate for various clients nationwide.
  • Use Inform planner system to allocate works to engineers/sub contractors.
  • Rising of purchase orders via the Concept system.
  • Updating various client helpdesk systems such as the Apple Store Service Channel, Age UK Inform and Home Delivery Network FACTS systems.
  • Complete daily timesheets.
  • Booking of meeting rooms for staff and client meetings.

Helpdesk Administrator

GSL UK Ltd.

2003 to 2005

  • To provide Computer Aided Facilities Management (CAFM), Helpdesk and administration support to the contract manager and contract management team.
  • To log and follow up on CAFM/Helpdesk administration requests, liaising with the clients so that all events are handled efficiently and work is allocated and closed off correctly in the Concept system.
  • To communicate as required with service providers, sub contractors and customers to ensure satisfactory conclusion of job events.
  • To provide a first point contact via telephone or email as appropriate for Tower Hamlets Schools stakeholders, to provide a professional service in line with contractual requirements.

Education

  • 2002 British Red Cross
  • Emergency First Aid in the Workplace
  • 2000-2001 University of Reading
  • BA (Hons.) History (2.2)
  • 1999-2000 Barton Peveril Sixth Form College, Eastleigh
  • A levels in History (B), Religious Studies (B) and Psychology (B)
  • AS level in Sociology (B)
  • 1998-1999 Wildern Secondary School, Hedge End
  • GCSE, 10 subjects A-C including English (A) and Maths (B), GNVQ ICT (Merit).

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments