Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Actuary in the reputed Company with a view to use my wide experience for the benefit of the organization.

Skills

  • Strong organisational skills
  • Ability to communicate at all levels
  • I.T. acumen – Gained throughout my working experience, enabling me to assist colleagues and team members
  • Interpersonal aptitude and hardworking

Career Achievements

  • Carried out research with lapsed customers to identify reasons for leaving
  • Gained agreement from the Executive Team to a set of retention principles and to a company-wide strategy (using a balanced scorecard strategy map) based on forming mutually beneficial long-term relationships with end customers, while not disturbing the relationship with their financial advisers
  • Facilitated the creation of specific retention plans across 7 business units
  • Negotiated funding for and led dedicated project teams to implement more than a dozen retention projects over a 12 month period, including the set up of a new customer retention team within the call centre and the analysis of complaints and policy value requests to predict likely lapse using statistical analysis

Experience

MetLife

Contractor – Integration Discovery Programme

2010_Present

  • Reporting to the Chief Actuary on Actuarial Integration Discovery for ALICO, analysing the structure of Actuarial function across Western Europe, and their capabilities, systems.
  • Processes for pricing, valuation (Statutory and GAAP), reporting, ICA & risk modelling, Solvency II, product development, experience and surplus analysis etc., to enable recommendations to be made for Integration Implementation.

SCOTTISH CHAMBERS OF COMMERCE

Business Mentor February

2007-2009

  • Working under the umbrella of the Scottish Chambers of Commerce, I have used my skills, knowledge and experience on a pro-bono basis to mentor SMEs in Scotland who are seeking to grow their business.
  • I have mentored two businesses – one in the Oil Services industry, and the other a retailer – offering a sounding board for their ideas, challenging their thinking and providing constructive criticism and support for their business plans and marketing strategies.

AEGON UK August

Head of Customer Retention

2005-2007

  • Appointed by the CEO to this new role in response to shareholder and analyst focus on serious persistency issues in the Life and Pensions industry, to create and implement a UK-wide strategy for retaining existing customers (valued at 2.5bn).
  • Maximising their, leadership and discipline in the effective development and delivery of retention initiatives across all areas of AEGON UK’s business.

Education

  • 2002-2004 University of Warwick

BSc. (Hons) Mathematics 2:1

  • 2000-2002 Queen Hospital School

A Levels: Chemistry (A), History (A), Mathematics (A), Further Mathematics (A)

Interest

  • General socialising, DIY, interior design, gardening, theatre, cinema, arts, music, football, reading, and experimenting in cooking different cuisines from around the world.

References

Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

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