Contact information

Michael M. Naccarat

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Key Account Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Skills

• People-Oriented – Exceptional people skills with both customers and colleagues.
• Account Management – A talent for building, maintaining and developing accounts to achieve maximum profits.
• Customer Focus – Passionate about providing extraordinary service, managing some of the UK’s largest account.
• Project Skills – Focused on seeing a project from end to end.
• Negotiation – Persistent and strong negotiation skills. Able to negotiate over the phone or face to face.

Career Achievements

• Promoted within 12 Months at GN Netcom.
• Consistently exceeded KPI’s on a month by month basis at GN Netcom.
• Recognized by Senior Management Team for successfully implementing a number of initiatives to increase revenue and reduce costs.
• Top performing Key Account Manager at Nestle in 2007, achieving 130% of target.

Experience

GN Netcom (Great Nordic) UK Ltd

Key Account Manager / Channel Manager.

2005 to Present

• Building relationships at the highest levels within BT Global Services, BT Corporate, and BT Local Business.
• Forecasting pipeline, and managing a pipeline of high value contracts within the 3 routes to market of BT Retail.
• Establishing a Relationship with the BT Account Managers, understanding their current challenges and their motivation to sell GN Netcom products.
• Presenting the Benefits of selling GN Netcom Products to Senior Managers so they would incorporate GN Netcom products into their portfolios and target sales people on them,
• Training and Motivating Sales staff to sell our products over competitor products as well as new business hunting.
• Promoting Incentives within BT Retail.

Key Account Manager

ThyssenKrupp Elevator UK J

2003 to 2005

• Working for third largest lift Maintenance Company in the world, and largest third party service provider in the UK, I held a senior position as Key Account Manager for major FM, retail, government and hotel clients over various different types of contract. R
• responsibility for ensuring that my customers’ contracts were fulfilled through hitting and exceeding SLA/KPI targets on servicing and reactive calls by monitoring internal systems, analyzing data and good personal communication direct with the branch network on a day to day basis.
• Responsibility for increasing customer service base through retention, new business, modernization and new installations, increasing profitability, reducing non payment of customer invoices and reducing customer debt, and I was targeted to achieve agreed performance levels on profitability, turnover, debt reduction and repair/modernisation.
• I completed monthly reports both customer specific and internal, which inform my customers, the TKE branches and board of the performance of my contracts.
• I attended regular review meetings with my customers and local TKE branch representatives to ensure that my contracts were fulfilling their requirements.
• I was also responsible winning the largest single contract in ThyssenKrupp UK which was a single supplier agreement between Carillion plc and ThyssenKrupp.

Education

• 2000-2001 University of Glamorgan,
• Pontypridd, Mid-Glamorgan

• 1999-2000 BA (Hons) Business Studies
• Second Class Honours, Second Division.

• 1998-1999
• Burton-Upon-Trent Technical College,  Street, Burton

• 1997-1998
• BTEC National Diploma in Business and Finance

• 1996-1997 King  VI School
• GCSE’s (1989,90) 9 GCSE’s at grade C or above, including Maths and English.

References
Floyd P. Olivier
Manager
Wap Company.
Floyd_oliver@gmail.com

Adverstiments